Terms & Conditions

REGULAR BUFFET

 

GENERAL

  • Not entitled to any promotion, discount or voucher

  • Prices are subjected to change and prevailing GST

  • Side orders must come along with buffet order

  • Food is best consumed within AVA guideline.

  • Increment of order must be in multiples of 5pax

  • 50% deposit is required for orders above $1000.00

  • We reserve the right to change the dish to another of equivalent value without prior notice, due to seasonality

 

DELIVERY CHARGES

  • Delivery time: 8.30am – 7.30pm (Extra charges applied after 7.30pm)

  • Delivery will be +/- 30mins from stated delivery time

  • Delivery fee of $60.00 ($64.20 w/ GST)

    • Free delivery for $1200 and above per trip – exclude side order and delivery charge

    • An additional surcharge of $10.00 ($10.70 w/ GST) will be applicable for delivery to offshore areas (Sentosa and Jurong Island) and Central Business District (CBD) denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard 22,23; Bras Basah 18, 19

    • An additional surcharge of $50.00 – $100.00 will be applicable for delivery to venues without lift landing

    • All buffet orders that deliver to Non-Permanent address (Eg: chalet, resort, club, pub & etc.) would be required to make pre-payment via credit card (Visa/ Master Card) 2 working days before the function date

  • Buffet set-up at any landed property will be done on ground level

  • Additional surcharge will be applicable for Buffet set-up on other levels of the landed property (Please note that we will not be held liable for any damages caused during the set-up)

CANCELLATION CHARGES

  • $30.00 administrative charge will be imposed for cancellation of orders after payment had been made

  • 50% of the total bill will be chargeable if cancellation of order is made 1 working day prior to event date

  • 100% of the total bill will be chargeable if cancellation of order is made on the event date

 

MINI BUFFET / MINI PARTY SET

 

GENERAL

  • Not entitled to any promotion, discount or voucher

  • Prices are subjected to change and prevailing GST

  • Side orders must come along with buffet order

  • Food is best consumed within AVA guideline.

  • Increment of order must be in multiples of 5pax.

  • For self-collection, full payment must be made in advance.

  • 50% deposit is required for order above $1000.00.

  • We reserve the right to change the dish to another of equivalent value without prior notice, due to seasonality

 

DELIVERY CHARGES

  • Delivery time: 8.30am – 7.30pm (Extra charges applied after 7.30pm)

  • Delivery will be +/- 30mins from stated delivery time

  • Delivery fee of $40.00 ($42.80 w/ GST)

    • An additional surcharge of $10.00 will be applicable for delivery to offshore areas (Sentosa and Jurong Island) and Central Business District (CBD) denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard 22,23; Bras Basah 18, 19

    • All buffet orders that deliver to Non-Permanent address (Eg: chalet, resort, club, pub & etc.) would be required to make pre-payment via credit card (Visa/Master Card) before the event date

    • One-way delivery only as no collection is required

 

CANCELLATION CHARGES

  • $30.00 administrative charge will be imposed for cancellation of orders after payment had been made

  • 50% of the total bill will be chargeable if cancellation of order is made 1 working day prior to event date

  • 100% of the total bill will be chargeable if cancellation of order is made on the event date.

 

HOME MEAL DELIVERY SERVICE

 

1. What is our operating hours?

  • Our office hours are from 9.00 am to 6.00 pm (Mondays to Fridays) 

2. When is the latest time to place and confirm my order? 

  • We require 3 working days advanced notice for order placement and confirmation upon payment for each order

3. When should I make payment? 

  • Payment must be made before the commencement of each order and during confirmation. Customer whose Contract is under auto renewal must make
    payment 3 days prior to start of next Contract

4. How can I make payment?

  • Bank Transfer-UOB Current 3143087350 please indicate the reference no and email enquiry@kimparadise.com.sg with receipt

    image after the transfer is done

  • Credit card- Call in or fill up credit card authorization form. There is a surcharge of 2% per transaction payment by credit card effective on September 2019

5. What is the delivery timing?

  • Lunch Delivery – 0930hrs to 1330hrs

  • Dinner Delivery – 0230hrs to 1830hrs and 1530hrs to 1930hrs (base on area)

  • Specific delivery time will not be available

  • Please call 62551000 or SMS 91151708 if your delivery is beyond the

    stipulated delivery time.

6. Is the service available every day?

  • Meal delivery service is available on weekdays only, we do not deliver on weekend, Public Holidays, 1 day before Lunar New Year Eve. 

7. Can I postpone my meal?

  • For 20 consecutive day package, postponement is limited to 3 Days only and the Contract date will be extended. There will be NO replacement if postponement is beyond 3 day

  • Trial orders must be in consecutive days with no postponement permitted.

  • For 20 days contract, meal will be replaced if customer called in to inform 1working day in advanced before 11am

8. Will there be any cash refund if I want to cancel or terminate my contract?

  • No cash will be refunded for early cancellation, termination of contract when service has commenced or after payment for the contract is made. 

9. Do I have to call in to renew my Contract?

  • 20 days Contract will be on auto-renewal basis unless customer call inform 2 days before contract period ends to stop the renewal.

  • Trial Contract is NON AUTO RENEWAL. 

10. What if I had forgotten to call to terminate my contract and it has been auto-renewed?

  • Tiffin carrier collection will be chargeable at $3.00 (w/GST $3.21) per trip

  • Food that has left the kitchen or delivered will be chargeable at $7.00 (w/GST $7.49) per serving per day. $10.00 (w/GST $10.70) per serving

    per day for 1 pax contract. 

11. Do I need to wash the Tiffin Carrier?

  • For hygiene purposes. Tiffin carrier must be washed before returning to us.

  • Food that has left the kitchen for delivey will be chargeable at $7.00(w/GST $7.49) per serving per day. $10.00 (w/GST $10.70) per serving per day for 1 pax contract

 

12. What if I lost or damage the Tiffin Carrier?

  • A PENALTY of $20(w/GST $21.40) will be imposed. 

13. Should I heat up the food before consume?

  • Customers are advised to store the food in the refrigerator upon receiving the food and heat up prior to consuming. Please do not place tiffin over stove or microwave container. 

14.Any charges for condominium?

  • An additional surcharge of $20.00 ($21.40 w/GST) will be imposed for deliveries to Condominiums. The amount will be waived if food is placed at the guardhouse/security post.

 

15. The company reserves the right to refuse or terminate any service as we may deem fit.

NUTRITIOUS HEALTHY MEAL

AUTHENTIC CONFINEMNT MEAL

Associate Brand

I DO Flower & Gift Logo.png
Chilli Manis Logo.png
Background.png
1556096590_887191.png
Choz Confectionery Logo.png
Asset 3_300x.png

"Authentic Peranakan Cuisine Catering"

<Click Here>

"No.1 Rice Dumpling Brand in Singapore"

<Click Here>

"Delivering Hot Pot Treasures"

<Click Here>

"Baking Sweet Memories"

<Click Here>

"Flowers & Gifts"

<Click Here>

"Jin Ping by Kim Paradise"

<Click Here>

                                                                                                                            

Company Registration No. : 201801073K | AVA License No. PL14E0059

Web idea & design by C & D

 2018 © Kim Paradise Terms & Conditions | Privacy Policy | Main Menu                          

  • Facebook - Black Circle
  • Instagram - Black Circle
  • YouTube - Black Circle